Venue Terms

Restaurant Booking Terms & Conditions
Reservations

All reservations are subject to availability and are only confirmed once you receive a booking confirmation via email, SMS, or our reservation system.

Please ensure that all booking details, including the date, time, number of guests, and any special requirements, are correct at the time of booking.

Arrival Time & Table Holding Policy

We kindly ask guests to arrive on time for their reservation.

Tables will be held for up to 15 minutes after the booked arrival time. If you are running late, please contact us as soon as possible and we will do our best to accommodate you.

Late arrivals may result in a reduced dining time or the table being released.

Dining Duration

To ensure all guests enjoy their experience with us, reservations may be allocated a specific dining time, particularly during busy periods.

We will always aim to give guests a relaxed and enjoyable dining experience.

Amendments to Your Booking

If you need to change the date, time, or number of guests in your party, please contact us as soon as possible.

Changes are subject to availability and cannot always be guaranteed.

Cancellations & No-Shows

We understand that plans can change. If you need to cancel your reservation, we kindly request that you notify us at least 24 hours in advance.

Failure to attend a booking without notice may result in a cancellation charge where applicable.

Deposits & Prepayments

For certain bookings, including large groups, special events, or peak dining periods, we may request a deposit or prepayment to secure your reservation.

Any deposit requirements, refund conditions, and payment details will be provided at the time of booking.

Group Bookings

Large party reservations may be subject to additional terms, including deposits, pre-orders, minimum spends, or agreed dining times.

The person making the booking is responsible for ensuring all guests are aware of these terms.

Special Requests & Dietary Requirements

Please inform us of any dietary requirements, allergies, accessibility needs, or special requests when making your reservation.

While we will always do our best to accommodate requests, we cannot guarantee availability or completely allergen-free environments.

Menu Availability

Menus, dishes, and prices may be subject to change due to seasonality, ingredient availability, or operational requirements.

Guest Conduct

We are committed to providing a welcoming and enjoyable environment for all guests and staff.

We reserve the right to refuse service or cancel a reservation if guest behaviour is inappropriate, disruptive, or abusive.

Events Outside Our Control

In rare circumstances, we may need to amend or cancel a booking due to unforeseen events, operational issues, or circumstances beyond our control. If this happens, we will contact you as soon as possible.

Contact Information

If you have any questions about your reservation or these terms, please contact our team directly.

By making a reservation with us, you confirm that you have read, understood, and agree to these booking terms and conditions.

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