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CANCELLATION POLICY (ADVANCE BOOKING FOR 1 TO 14 PEOPLE):
- Partial refunds are not available for any advance payment.
- Roxy Leisure cannot provide refunds within 48 hours of the scheduled time.
- Roxy Leisure cannot provide a postponement of your booking within 24 hours of the scheduled time.
- Bookings made less than 48 hours before the scheduled time are non-refundable.
- Bookings made less than 24 hours before the scheduled time are non-refundable and cannot be postponed.
- Please note that we are unable to process refunds or credit for any last-minute changes, such as a reduction in the number of guests.
- Any booking increased to more than 14 people will be subject to the deadlines for ‘Advance Bookings for more than 14 people’.
- All postponed bookings are subject to the above based on the original scheduled date.
- The rescheduled date for all postponed bookings must be within 6 months of the original scheduled date.
- Please be aware that by completing your reservation, you are accepting our terms and conditions as detailed here.
- Increasing the party size prior to arrival requires an additional payment per additional guest.
CANCELLATION POLICY (ADVANCE BOOKING FOR MORE THAN 14 PEOPLE):
- Roxy Leisure cannot provide refunds within 14 days of the scheduled time.
- Roxy Leisure cannot provide a postponement of your booking within 48 hours of the scheduled time.
- Bookings made less than 14 days before the scheduled time are non-refundable.
- Bookings made less than 48 hours before the scheduled time are non-refundable and cannot be postponed.
- Any booking reduced to less than 15 people will remain subject to the deadlines for ‘Advance Bookings for more than 14 people.’