•Reservations for all tables require credit card details in order to book. These bookings must be changed or cancelled at least 24hrs prior to the reservation time, otherwise a £20 per person cancellation fee will be applied.•The cancellation fee reflects the cost of food, drink and staffing incurred by us in anticipation of the booking and lost revenue from the empty table.•A table is deemed to have “no showed” if they are more than 30 minutes late for their reservation and have made no contact with The Silvertini Bar and Restaurant.•The cancellation fee will be charged to the credit card used to secure the booking. We will send email notification of any charges made.